Returns & Refunds

At Xlhiptewsβ„’, we want your shopping experience to feel simple, clear, and worry-free. This policy explains how ES Houseware Inc. handles returns, exchanges, damaged items, and refunds.

1. Return Window

You may request a return within 30 days after receiving your order.

To be eligible, the item must be:

  • Unused and in its original condition
  • Returned with original packaging, tags, or accessories if applicable
  • Supported by proof of purchase, such as an order confirmation or receipt

Items that do not meet these requirements may not qualify for a return.

2. Starting a Return

To request a return, please contact us first:

Email: service@uvkabic.com

Once your request is reviewed and approved, we will provide return instructions, including where and how to send the item.

Please do not send any product back without approval. Unauthorized returns may not be accepted or processed.

3. Damaged, Defective, or Wrong Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or different from what you ordered, contact us promptly with your order details and clear photos. We will review the issue and provide a suitable solution, such as a replacement or refund when applicable.

4. Items That Cannot Be Returned

Certain products may not be eligible for return, including:

  • Perishable goods
  • Customized or personalized products
  • Gift cards
  • Final-sale, clearance, or promotional items

If you are unsure whether your item qualifies, please contact us before sending it back.

5. Exchanges

For the fastest exchange process, please return the original item first and place a new order for the replacement product.

This helps ensure better availability, faster processing, and accurate order handling.

6. EU Customer Returns

For orders shipped to customers in the European Union, you may have the right to cancel or return your order within 14 days for any reason.

The item must be unused, in its original condition, and returned with original packaging and proof of purchase.

This does not limit any additional rights available under our standard return policy.

7. Refund Processing

After your returned item is received and inspected, we will notify you of the refund status.

If approved:

  • Refunds are issued to the original payment method
  • Processing may take up to 10 business days
  • Your bank or card provider may require additional time to post the refund

If more than 15 business days have passed after refund approval, please contact us at service@uvkabic.com.

Thank you for shopping withΒ Xlhiptewsβ„’. We are committed to making every return and refund request as clear and fair as possible.